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Our COVID-19 Response

BANKING SAFELY

Due to the increase in COVID-19 cases, we are limiting banking center services to DRIVE-THRU or BY APPOINTMENT for lobby access. We encourage our customers to utilize our 24-hour banking tools that include online banking, mobile app, mobile deposit, and Touchline banking to help reduce exposure during this time.

Drive-Thru

Our drive-thrus are operating at normal business hours.

Lobby Appointments

Our banking centers are operating at normal business hours, however, it will require an appointment for lobby access. During your visit, everyone will be required to wear face masks and social distancing will be observed. To make an appointment please call  850-244-5151 or email customercare@unitedfidelity.com.

Online, mobile, and Touchline banking options:

We encourage our customers to utilize our digital banking tools for their banking needs. Our digital banking tools allow customers the flexibility to manage their finances from any location at a time that fits their lifestyle.

  • FREE Online Banking – Visit firstcitybank.com to see details of your account(s), transfer funds between accounts, manage and schedule payments. If you are not enrolled in Online Banking, self-enroll today without having to visit one of our locations. If you need assistance, please call 850-244-5151.
  • FREE Mobile Banking – Deposit checks, check your balance, transfer funds between accounts, and pay bills from your phone or tablet. Download our FREE Mobile App on Google Play or Apple App Store.
  • Online Bill Pay – Easy, fast, and secure way to pay all of your bills in one place.
  • Debit Card – Use your Debit Card whenever possible to pay for items rather than using cash.
  • Merchant Deposit – Deposit checks from your office.
  • FREE Touchline Banking – Call 850-244-5151 ext. 1150 to check your balance and last deposit, review your transactions, and transfer funds between accounts.
  • Call Customer Service – Call 850-244-5151 with questions or for assistance with transactions. Customer Service Representatives are available Monday-Friday, 9 a.m. to 5 p.m.
  • Use an ATM – Both banking center locations provided 24-hour ATM access.

We continue to monitor the developments of COVID-19 in accordance with the CDC and will continue to keep the health and safety of our customers and associates as our primary concern.