Monday, July 28, 2014

Mobile Browser Service FAQ's

What do I need to use the mobile browser service?
To use Mobile Banking's browser service, you must:  

  • Have an online banking account.
  • Have a mobile phone that supports web browsing.
  • Have a wireless data plan with your mobile service carrier.
  • Register for Mobile Banking and select the mobile browser service.

Mobile Banking is optimized for a wide range of phones- providing a rich and interactive interface on touch screen phones, such as the iPhone and Android, while maintaining a simple and clean interface for a wide range of phones from a diverse set of manufacturers such as BlackBerry, Motorola, Nokia, Samsung, and Sanyo. Back

How do I access the Mobile Banking website?
During registration we send you a unique website address (URL) that is intended only for you.  The website URL will only work on the phones you've registered in Mobile Banking.  Be sure to bookmark this address in your phone's web browser so you can easily return to it. Back

I can't find my link to the Mobile Banking website.  What should I do?
If you can't find the message that we sent during registration with the unique URL for Mobile Banking, you can request another message.  Log in to Online Banking - select the "Options" button. Locate the Mobile Banking profile section and click "manage device". On the My Phones page, select the option "Get a link to the Mobile Banking website". Back

When I click the link for the Mobile Banking website nothing happens.  What should I do?
Every mobile phone and mobile network is different, so you may not be able to clink on a link in a text message.

Try these troubleshooting tips:  

  • Open the text message and clink the Send or Go button on your phone to access the website URL.  Then click the address to go directly to the website.
  • Open the text message and write down your unique website URL.  Type the URL in your phone's web browser to go directly to the website.

If you still can't access the Mobile Banking website, please contact your mobile service carrier. Back

Downloadable Application Service FAQ's

What do I need to download the Mobile Banking application?
To download the Mobile Banking application, you must:  

  • Have an online banking account.
  • Have a mobile phone that supports downloaded applications.
  • Have a wireless data plan with your mobile service carrier.
  • Register for Mobile Banking and select the downloadable application service.

Mobile Banking is optimized for iPhones, BlackBerries, and many other types of phones.  However, some carriers don't support application downloads to certain types of phones.  If you have any problems downloading Mobile Banking, check with your carrier to make sure it is supported on your phone. Back

How do I download Mobile Banking to my phone?
For BlackBerries and most other phones, you can download Mobile Banking directly to your phone.  During registration we send you a link to download the application.  Click the link to initiate the download.  When the download is complete, you'll go to the Login page.  You'll also see Mobile Banking on your launch page. Back

How do I download Mobile Banking to my iPhone?
During registration, we send you a unique link to the App Store where you can download Touch Banking.  If you find Touch Banking in the App Store without attempting to register, the download won't work.

Download Touch Banking as you would any other application from the App Store.  After you download and install the application, we send you a text message with an activation link.  Click the link to launch the application and go to the Login page. Back

I can't find my link to download Mobile Banking.  What should I do?
If you can't find the message that we sent during registration with the download link for Mobile Banking, you can request another message.  Log in to Online Banking - select the "Options" button. Locate the Mobile Banking profile section and click "manage device". On the My Phones page, select the option "Download the application". Back

When I click the link to download Mobile Banking nothing happens.  What should I do?
Every mobile phone and mobile network is different, so you may not be able to download Mobile Banking to you phone.  If you're having trouble, contact your mobile service carrier to make sure your phone supports application downloads. Back

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