Tuesday, July 22, 2014

Enhanced Online Security

Beginning April 24th, you'll see some changes to your Online Banking log in process and on June 9th, your Image and Pass Phrase will no longer be displayed.

We're making it easier for you to access your account online, while continuing to protect you and your money with our powerful, multilayered security system.

Here's how our powerful security measures work:

Login Credentials.jpgThe access process begins with you typing in your correct Access ID and Password.

 

RSA Device.jpgThen we check the device you are using- whether it's your computer, mobile phone or tablet.  If we don't recognize the device, we may ask you to complete a Security Challenge to ensure your identity.

Geographic Location.jpgWe also check geographic indicators.  If you're trying to log in from a new location, we may ask additional questions.

 

Security you can check

Before entering your password or answering the Security Challenge, check your browser's address bar.  We've added an additional layer of security that shows if you are connected to a safe server.  If your browser's address bar is GREEN, your connection is safe.  If it's not GREEN, stop your log in process and contact us.

Here's how the GREEN address bar may appear in your browser:

Green Bar.png

We want you to know your account is safe with us.  If you have any questions about the security we use for our online services, feel free to contact us at 850-244-5151.

Personal | Business | Loans | Wealth Management | Online Services | Site Map | Home

About Us | City Club | Customer Service | Join First City | The Daily Dolphin | Privacy Statement

First City Bank | 135 Perry Avenue, Fort Walton Beach, FL 32548

(850) 244-5151 | service@firstcitybank.com

©2014 First City Bank. All rights reserved. | Website Design by Digital Intersection.